Our Process

Constitution Responsibilities
  • Executive Sponsor.
  • Facilitator.
  • TCube Senior Management.
  • TCube Program Manager.
  • TCube Application Coordinators.
  • Ensure business alignment (Opportunities & Challenges).
  • Develop strategic directives (Create, Share, Ratify).
  • Resolve conflicts/ issues.
  • Providing proactive solutions.
  • Monitoring service delivery.
  • Review cost reduction initiatives
  • Monitor service level compliance
  • Approve continuous improvement measures

Effective Governance through:

Communications Internal Controls Decision Support System
  • Predefined periodic reviews.
  • Structured reports/ reporting.
  • Tool-based project management.
  • Quality Audit obligations.
  • Project Management Dashboard.

Quality Management:

  • Quality control - a series of inspections, reviews, tests
  • Cost of Quality - appraisal costs, failure costs, external failure costs
  • Quality Assurance - Analysis, Auditing and Reporting activities
  • Defect Prevention
  • Technology Change Management
  • Process Change Management